Shipping & Returns Policy

Effective Date: June 2026

At CeliaRx, every prescription is individually prepared specifically for you following a consultation with a licensed healthcare provider and fulfillment by a licensed U.S. 503A compounding pharmacy. Because of the personalized nature of prescription medications, our shipping and return policies differ from those of traditional retail products.

Prescription Medications

All prescription medications dispensed through CeliaRx are:

  • Prescribed only after evaluation by a licensed medical provider.
  • Compounded specifically for the individual patient.
  • Dispensed by a licensed 503A compounding pharmacy in accordance with applicable federal and state regulations.

Because these medications are custom-prepared and regulated as prescription drugs, all prescription medication sales are final.

We are unable to accept returns, exchanges, or provide refunds once a prescription has been dispensed or shipped.

Shipping

Once your provider approves your treatment plan:

  • Your prescription is transmitted to our licensed pharmacy partner.
  • Most prescriptions are prepared within 2–5 business days.
  • Once compounded, orders are shipped via expedited shipping when appropriate.
  • Certain medications may require insulated packaging and cold-chain shipping to maintain product integrity.

You will receive shipping confirmation and tracking information once your order leaves the pharmacy.

Shipping times may vary depending on:

  • Pharmacy processing
  • Weather conditions
  • Carrier delays
  • State regulations
  • Medication availability

Estimated delivery dates are not guaranteed.

Temperature-Sensitive Medications

Many peptide therapies and compounded medications require refrigerated shipping.

These products are packaged using validated cold-chain shipping materials designed to maintain appropriate temperatures during normal transit.

Upon delivery, patients should:

  • Refrigerate medications immediately if instructed.
  • Follow all storage instructions provided with the prescription.
  • Contact our support team immediately if the package arrives visibly damaged.

Minor cooling pack thawing upon arrival does not necessarily indicate that medication quality has been compromised.

Incorrect, Damaged or Missing Orders

If your order arrives:

  • Damaged
  • Incorrect
  • Incomplete
  • Lost during shipment

Please notify us within 48 hours of delivery by contacting: